Insurance Claims Help
Insurance Claim Repairs — We Handle the Hassle
Dealing with an insurance company after an accident is stressful. We work directly with all major insurers, communicate with your adjuster, handle the paperwork and make sure the repair is done right — not just done cheap.
Most importantly: in California, you have the right to choose your repair shop. Your insurer can't require you to use one of theirs.
How we help with your claim
- Estimate and photos sent directly to your insurer
- Communication with your adjuster, including supplements for hidden damage
- Help arranging a tow to our shop
- Rental car coordination through your insurance
- Shuttle to and from Enterprise for your rental
- Self-pay customers welcome too
Your car, your choice
- Under California Insurance Code §758.5, insurers can't require you to use a specific repair shop.
- Just tell your insurer you want your car repaired at Eugene's Auto — we'll take it from there.
- We work with AAA, Allstate, American Family, Farmers, GEICO, Liberty Mutual, Progressive, State Farm, Travelers and more.
From our shop
Recent work
The process
What happens after an accident
Four simple steps. We do the heavy lifting.
Call or send photos
Call (916) 588-6607 or send photos through our estimate form. Estimates are free.
We handle your insurance
We work with all major insurers, talk to your adjuster and take care of the paperwork.
Tow & rental, sorted
We can arrange a tow to our shop and help coordinate a rental, with a shuttle to Enterprise.
Pick up your car
Repaired to factory standards and backed by our limited lifetime warranty.
FAQ
Insurance Claims Help questions
Yes. In California your insurer can suggest a shop, but it can't require you to use it. You choose where your car is repaired.
Hidden damage is common once panels come off. We document it and submit a supplement to your insurer so it's covered.
Yes, we handle both your own policy claims and third-party claims against the at-fault driver's insurer.